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Thu 6th Aug 2015 - Propel Thursday News Briefing

Story of the Day:

Independent survey reveals differing tip policies from customers using cards among casual dining operators: A survey by The Independent newspaper has revealed the differing tip policies in respect of customers using cards among casual dining operators. The findings come as trade union Unite plans a series of demonstrations outside PizzaExpress restaurants in the coming weeks to protest against the company’s policy of skimming 8% from tips paid to staff by credit cards. Unite is acting on behalf of its members, who have raised the issue of “tronc” fees – where restaurants take a cut of tips paid by card to process them – and the survey has shown PizzaExpress is not alone. A PizzaExpress spokesman said it chooses to charge 8% on the pool of staff tips but does not take National Insurance off the tip, which would amount to 12.8%. ASK Italian and Zizzi also both charge 8% but said it does not profit from the fee. Casual Dining Group – which operates Cafe Rouge, Bella Italia and Las Iguanas – Prezzo, Strada and Giraffe said they deduct 10% for “administrative and other fees”. Wagamama does not make any deduction and said “all tips are shared on a basis agreed by the staff – but not necessarily to the waiter of the tipper’s table” while Carluccio’s also gives 100% of tips to staff but the “customer chooses who to tip and how much”. Other companies, including The Restaurant Group and TGI Friday’s, have dropped “tronc” charges, said Unite. It added: “We are calling on PizzaExpress and others to abolish the unfair and unjust percentage deduction. Until this happens, tip in cash.”

Industry News:

Phil Tate to present at Bar and Nightclub Conference: Phil Tate, chief executive of CGA Strategy, which has retailer specialist CGA Peach as a division, is to present at the Bar and Nightclub Conference, which is being held on Tuesday, 27 October at Bafta Piccadilly. He will reveal details of new research on usage, areas of growth, food and drink trends and evolution within the UK bar and nightclub market. The conference, the first stand-alone event for this part of the market, examines the key issues affecting the markets with contributions from key figures within the sector. Tickets are free for operators and cost £145 for Association of Licensed Multiple Retailer (ALMR) supplier members and £195 for ALMR non-suppliers. Tickets can be booked by emailing Jo Charity on jo.charity@propelinfo.com

Ipsos Mori survey for Sky shows pub landlords support legal action over unauthorised screenings: An Ipsos Mori survey of pub licensees on behalf of Sky has found the majority (55%) are likely to report a pub in their area if they were screening live sport without a commercial subscription, while one in four (24%) said they have done so already. 82% of publicans believe unauthorised screening of live sport impacts on other pubs, and when quizzed about the kind of action that should be taken, 89% of respondents said a fine is an appropriate penalty. During the 2014/15 football season, the Federation Against Copyright Theft secured 47 convictions, with total fines and costs accumulating to well over £200,000. The survey results also show over half of those surveyed believe publicans who are found guilty should be named and shamed in the local media and pub trade press; with 48% also stating that a loss of license would be appropriate. Alison Dolan, deputy managing director at Sky Business, said: “There is a clear understanding among publicans around the legalities of screening live sport, and we are committed to protecting the investment our customers make by continuing to pursue action against unauthorised venues as well as investigating suppliers.”

Whole Foods Market starts to distribute beer from its own brewpub: Whole Foods Market, which has nine sites in the UK, has started selling the beer brewed at its Houston brewpub at ten additional area stores. According to the craft beer trade group Brewers Association, industry production volumes jumped 16% to 12.2 million barrels in the US in the first six months of 2015, showing no let-up in demand for this niche. That is a substantial increase over the 10.6 million barrels sold in the same period last year, which itself was an 18% hike in production volumes recorded in the January-to-June period in 2013. The Whole Foods brewery at its Oak Post store was the company’s first foray into craft beer. Since opening last November, it has produced 38 different kinds of beer for a total of some 5,220 gallons. Whole Foods has since opened a second brewpub in San Jose, California.

Westminster Council calls for inquiry over unauthorised Victorian pub demolition: Westminster City Council has called for a public inquiry after a Victorian pub in north London was knocked down to build luxury flats without planning permission. The Carlton Tavern in Kilburn was demolished by developer CLTX in April. Its planning application had been rejected by the council, which was in the process of applying for a grade II-listing for the building from Historic England. The council said the development company has submitted an appeal against its decision not to grant planning permission, but this doesn’t change its decision to proceed with a public inquiry. Cllr Robert Davis, deputy leader of Westminster City Council, said: “The developer has submitted an appeal to our initial planning decision. But in my view this changes nothing. We will continue to push for a public inquiry, and we still want the Carlton Tavern rebuilt brick by brick.”

Londoners spent record £1.4bn on takeaways in 2014, survey reveals: Londoners spent a record £1.4bn on takeaways last year – more than any other area of the country, a new survey has found. The findings by the Centre for Economic and Business Research and online ordering service Just Eat also found people in the north east spent the least – £370m. David Buttress, chief executive of Just Eat, which commissioned the research, said one of the main reasons for the increase in takeaway sales in London was because commuters in particular have so little spare time to cook. “Londoners commute for longer than anywhere else in the country, so they’re more likely to order in,” he said. Buttress added Londoners are particularly keen on ordering food through smartphone and tablet apps. The research also found nationally 220,000 people are directly employed in the sector, which is worth £9bn.The research comes as Just Eat launches the UK’s first best takeaway awards across all cuisines.

Prices in the US could rise by 9.1% or more if $15-an-hour minimum wage is adopted across the country: Researchers at Purdue University in Indiana have forecast that prices would increase in the range of 4.3% to 9.1% if quick-service operators have to pay $15-an-hour across the US. Richard Ghiselli, professor and head of Purdue’s School of Hospitality and Tourism Management, said: “It’s a conservative estimate. Expect the nationwide range to be in the 4.4% to 9.1% range, with certain locales more pronounced.” A McDonald’s site in a rural location, where workers are more likely to make the federal minimum of $7.25 an hour, would likely see price increases higher than 9.1%, he said. A McDonald’s site in New York City, where wages are higher, would increase prices by a smaller amount and thus would have a smaller price hike, Ghiselli added.

Company News:

Whiting & Hammond to open £35,000 smokehouse tomorrow, eighth pub to open on 17 August: Gastro-pub operator Whiting & Hammond, led by Brian Whiting, is to open a £35,000 smokehouse at its Little Brown Jug site in Chiddingstone, Kent tomorrow (Friday, 7 August), incorporating a £14,000 Ole Hickory smoker imported from Missouri. The smokehouse will provide high-end barbeque and smoked items such as sea bass, lobster, and steak within the pub’s beer garden and also supply other pubs within the company’s estate. Whiting said: “This is a big investment but we think it will pay dividends. The Old Brown Jug has a beautiful beer garden and the smokehouse will offer another type of service but also supply other events held at our other pubs – as well as smoked menu items.” The smoker weighs a metric tonne and can hold up to 100 chickens at a time, for example, hot smoking them with hickory chips to give an authentic barbecue smoked flavour. Meanwhile, Whiting & Hammond will open its eighth pub, The Blue Ball in Walton on the Hill on 17 August, a £800,000 co-investment with Star Pubs and Bars to reopen a pub closed for two years. The pub is being extended and will have its kitchen on the first floor – it will feature three dining huts in the garden and will create 35 jobs.

Malaysian company acquires Royal Wootton Bassett hotel: A Malaysian-owned company has bought the freehold of a Royal Wootton Bassett hotel from administrators in a deal worth £1.8m. Chartridge Venues has agreed to purchase the 48-bedroom Marsh Farm Hotel from Savills, acting for administrators from restructuring and insolvency firm Moorfields Corporate Recovery. The property sits within two acres of land and comprises a grade II-listed country house with modern extensions plus a restaurant, bar, beauty salon and extensive conference facilities. Gary Witham, hotels director at Savills, said: “We have seen significant demand from south east Asian buyers generally and especially from Malaysian investors looking for established, value-for-money hotel businesses in the UK.” Graham Cantillion, of Chartridge Venues, added: “The property will be a great addition to our existing portfolio and we believe that it will contribute significantly to the future growth of the business. Chartridge Venues anticipates further acquisitions during this year.”

Burger & Lobster to open Bath site next month: Burger & Lobster is to open its Bath site, at The Octagon in Milsom Place, next month. Plans for the outlet, which is being restored, include a two-storey restaurant and bar in the grade II-listed former chapel. It will offer space for 240 diners and will need at least 40 staff working at any one time. Marketing manager Maisie Denning said: “It’s an exciting time for us and we hope a thrilling time for those living and working in Bath. We believe we have something truly differently to offer those working with us and dining in our restaurant.” A special recruitment day is being held in Bath on Tuesday, 11 August.

Ziferblat to expand into Liverpool: Ziferblat, the coffee shop concept that charges by the minute, is to open in Liverpool’s Albert Dock. The brand charges 6p per person per minute. It offers a “shared space” where guests are free to relax, work, study, hold a meeting or workshop, read a book, play piano, meet new people and attend one of the many activities or events. Guests are encouraged to kick their shoes off and treat it is like home, where they are welcome to help themselves to the unlimited Ziferkitchen including tea varieties, freshly ground coffee, brownies, cakes, biscuits, cookies, cereal, toast, scones, snacks, fruits and Wi-Fi. The new premises are at Unit 7 in The Colonnades in the Albert Dock. Originally from Russia, the concept was developed back in 2011 by a group of poets in Moscow, lead by founder Ivan Meetin. Its “treehouse for adults” developed into a pay-per-minute concept that now exists in branches around Europe. Its most recent branch opened in Manchester in January
 
Former Oceania in Birmingham has licence suspended after two customers shot on the dance floor: The former Oceania nightclub in Birmingham, now trading as Electric with a capacity reduced from 3,290 to 1,800 under the management of Exeat Leisure, has had its licence suspended after two men were shot in the legs and a third was stabbed during disorder on the dance floor. West Midlands Police applied for the expedited review of the Electric, in Hurst Street, after an “urban and grime” event descended into violence in the early hours of Saturday, 25 July. The venue will now remain closed until a full hearing is heard by licensing bosses later this month. Officers told a Birmingham City Council licensing sub-committee the CCTV showed a lack of control at the premises – with a client smoking, others wearing facial and head coverings and a male in a hoodie and goggles. A search of the premises found drugs paraphernalia and remnants of herbal cannabis while a knife was recovered from the office block adjacent to the venue. Officers told the committee there had been a “catalogue of serious incidents” at the club that had culminated in the three Section 18 woundings. On suspending the licence, pending a full hearing, Birmingham City Council’s licensing sub-committee B said: “The sub-committee determined the cause of the serious crime and serious disorder inside the licensed premises itself appeared to originate from the inability of management to conduct adequate search procedures at the premises which enabled firearms to be brought into the premises and discharged on more than one occasion. Concerns were also raised regarding the seriousness of the incidents of the shootings and stabbing at the premises that were not reported to the police by the designated premises supervisor. It was therefore necessary and reasonable to impose a suspension to address the immediate problems with the premises.”

Winchester restaurant owner starts expanding with new Thai-led concept in city: Winchester restaurant owner Masum Meah has started to expand with a new Thai-led concept in the city. Meah, who also owns the Indian eatery Ghandi’s, has opened Palm Panasia on the site of the former Blockbuster in the High Street. The 110-seat venue serves Thai cuisine, tapas and buffet lunches. Meah, who has signed a 20-year lease on the property, told the Daily Echo: “When we do the projects we like to go to town. Everything you see in there is completely new. It’s taken about six months in all. It’s more of a casual dining place during the day time. There’ll be a Thai and south east Asian lunch and specialist menus for business customers. In the evening it’s going to be more sit-down and formal.” The new restaurant follows the refurbishment last year of Ghandi’s, which expanded after taking over the site of a former off-licence next door.

Handmade Burger Co receives gluten-free accreditation: Handmade Burger Co has gained accreditation for all of its 23 restaurants from Coeliac UK for it gluten-free menu. Its gluten-free menu offers over 40 gluten free burgers, including seven vegetarian options, fresh cut chips and a range of salads and sides. Handmade Burger Co said it worked closely with Coeliac UK during the accreditation process and its team has all received training in preparation and serving of gluten-free menu items.

SSP Group wins £32m contract to operate three new outlets at Sydney Airport: Transport hub foodservice specialist SSP Group has won a £32m contract to operate three new concepts at Sydney Airport’s terminal two. SSP will operate Chur Burger – a restaurant concept from Australian chef Warren Turnbull – as well as Vietnamese-inspired street food outlet Roll’d and Asian food brand Hokka Hokka, which are all set to open at the end of the year. The five-year deal is part of a series of improvements to the casual dining precinct in the departures area of the terminal. SSP Asia Pacific chief executive Chris Rayner said: “Sydney Airport’s terminal two is the busiest terminal in Australia and we are thrilled that our concepts have been chosen for the highly coveted tenancies in the casual dining precinct. We are looking forward to working in partnership with an excellent portfolio of brands.” Earlier this year SSP won a contract, worth about £21m, to open four new concepts at terminal one of Sydney Airport.

Faversham coffee shop owner starts expanding business portfolio by opening new restaurant: Faversham coffee shop owner Nick Green has started expanding his business portfolio by opening a new restaurant in the same road in the Kent town. Green, who has owned Jittermugs in Preston Street for five years, has taken over nearby site The Carriage, which is next to Shepherd Neame’s Railway Hotel. Following an extensive refurbishment, the new venue, which will serve local produce, officially opened yesterday (Wednesday, 5 August). Green told the Canterbury Times: “It became available and I thought it’s always been in an interesting part of town. It’s not far away from the station – people can get off the train and see the restaurant. It just needed an injection of soul. Hence why we’ve totally refurbished it and we’ve brought it back to life.” The Carriage is open Tuesdays to Saturdays between noon-3pm and 6.30pm-9.30pm and on Sundays from noon-3pm.

Pub operators receive funding from farm shop to expand brewery: Two pub operators have beaten their £5,000 crowdfunding target to expand their brewery after receiving half of their target from a Derbyshire farm shop. Entrepreneurs George Lambert and Walter Scott, who own a micro-pub in Derby and a pub in Burton, launched the pitch for cash on Crowdfunder to support the launch of Wentwell Brewery. The business had secured £2,850 with a week to go, but a further £2,500 was pledged by Croots Farm Shop in Duffield. Steve Croot of Croots Farm Shop said: “It’s a win, win situation. Wentwell Brewery can go ahead with its expansion plans. Croots Farm Shop can stock additional beers, and our customers will benefit by being able to buy more ale from a local brewery. This is a case of one established local business stepping in to support another growing local business. We are delighted with the partnership and are looking forward to taking our delivery of beer in due course.” Wentwell Brewery started out in a domestic garage and moved to the Little Chester Ale House in Derby in 2012. The funding will allow the business to invest in a hot liquor tank and a new heat exchange unit.

Hop founder plans 40 sites after first attracts 650 customers a day: Paul Hopper is eyeing 40 sites across London after finding his first Vietnamese street food venue Hop, in Broadgate, has drawn about 650 customers a day since opening two months ago. Hopper visited Vietnam in 2012 after quitting his job at a London bank and was inspired by the vibrancy of its food markets. He spent 18 months planning his restaurant and came back to Vietnam with several friends a second time in August last year before opening Hop with £1m of savings and loans. The restaurant’s menu lists about 40 items including Pho the famous noodle soup served with beef or chicken, some dishes based on rice, vermicelli and noodles, bánh mì, and gỏi cuốn (spring rolls). It charges an average of £6.50. He has also tried to design the shop to make it look open and lively like a street shop in Vietnam. The 650 customers daily produce circa £4,000 of turnover. He hopes to develop the shop into a chain of about 40 outlets in London and then across the UK.

Square Pie creates formal link with Dallaglio Foundation: Square Pie, the gourmet pie business, has joined forces with the Dallaglio Foundation as an official partner ahead of the 2015 Rugby World Cup. The brand has been a long-standing supporter of the sport with a Square Pie retail presence at Twickenham Stadium to feed fans. Having catered for previous Dallaglio Foundation events including its RugbyWorks Street World Cup and an exclusive Locker Room event, Square Pie has now entered a formal partnership between the business and the charity. The union kicks off with a raft of fund-raising activity anchored around this year’s Rugby World Cup, starting with the unveiling of the Foundation’s namesake pie – “The Dallaglio Foundation Steak and Ale Pie”. The pie will be carried on the group’s five restaurants and throughout grocery channels. 10p per pack will go towards the Foundation’s efforts to help the hardest to reach young people become more employable through the medium of sport. More Square Pie activities, including exclusive events and competitions, all with the aim to raise further funds for the Foundation’s work, will be announced in the coming weeks.

JD Wetherspoon applies to expand Street site in Somerset: JD Wetherspoon has applied to extend its site in Street, Somerset (population: 11,805). It has applied to expand its The Lantokay pub and create a pub garden. Eddie Gershon, spokesman for JD Wetherspoon, said: “The Lantokay currently has no beer garden and Wetherspoon has purchased the building next door (115 High Street) and intends to incorporate this into the existing scheme.” In June last year, JD Wetherspoon bought the Peggy’s Pantry premises next door. Gershon said the proposed plans include knocking through into the adjoining property and extending it to create additional ground floor space for customers. There will also be a single-storey extension at the back of the building.

Premier Inn applies to build new five-storey 118-bedroom hotel in Tolworth: Whitbread-owned Premier Inn has lodged plans for a new five-storey 118-bedroom hotel in Tolworth, Surrey. The company has applied to Kingston Council to demolish Tolworth Garage in Kingston Road and build the property. Planning documents said a four-storey extension to the proposed Premier Inn “could be added” later depending on Whitbread’s future commercial need. Axiom Architects said in a design statement: “The immediate context [of the current site] feels disjointed, unloved, and without a sense of place or distinct style as a reference. The railway bridge is formed of a brutal form of concrete that creates a natural break from the north residential area leaving the site exposed. There is [an] opportunity to design a building of interest, that provides a spark to the area and of high architectural merit.” The hotel is one of several developments earmarked for the area with 700 new homes built by Tesco, Lidl’s relocated UK headquarters and four new high-rise blocks all planned.

Family-run Picture Cafe starts expanding by opening second site in Grantham: Family-run Picture Cafe has started expanding after opening a second site in Grantham, Lincolnshire. The company, owned by Julia and Paul Williams, has opened the cafe in a grade II-listed building in Wide Westgate, creating more than 25 jobs. It sources ingredients locally and everything is prepared and cooked fresh in the kitchen. The menu includes everything from all-day breakfasts, pancakes and gourmet burgers to paninis, sandwiches and homemade soups. Paul Williams told the Grantham Journal: “Grantham was our main choice as we saw the potential in its economic growth and new housing development, its reputation for good schools and it also has a wide catchment area of surrounding villages.” Picture Cafe opened its first site in Bingham, Nottinghamshire, four years ago.

Starbucks reveals location of new Northampton store that is set to be one of its largest in the UK: Starbucks has revealed the location of its new store in Northampton town centre, which is set to be one of its largest sites in the UK. The company will be opening the branch – which spans three floors – at the current That’s Entertainment store in Market Square in late September. The store, which is situated next to Burger King, will have seating areas covering the ground floor and half of the first floor with offices occupying the remaining space. Starbucks has now put forward proposals to Northampton Borough Council to refurbish the internal and facade of the landmark building. The company first announced in March it was planning a store in Northampton, which is set to create 25 jobs.

Hammerson granted permission for £50m Didcot shopping centre extension: Property developer Hammerson has been granted permission for a £50m scheme to almost double the size of the Orchard Centre in Didcot, Oxfordshire. The company has secured approval from South Oxfordshire District Council to expand the shopping centre with 24 new shops, new areas of public space, restaurants, cafes and a gym. The scheme is expected to create more than 500 jobs and Hammerson has also secured Marks & Spencer as its anchor tenant for the extension, reports Business Insider. Russell Beresford, development manager at Hammerson, said: “These plans will transform Didcot town centre with new shops and restaurants, creating new jobs and further cementing Didcot’s position at the heart of south Oxfordshire. We are now looking forward to making a start on site in the coming months.” The 200,000 sq ft Orchard Centre was opened in 2005.

Cumbrian castle-turned hotel on the market for £2.5m: A Victorian castle in the Upper Eden Valley in Cumbria that has been converted into a country house hotel has been put on the market with offers sought in the region of £2.5m. Augill Castle in Kirkby Stephen operates as a country house hotel and wedding venue with 15 letting bedrooms, of which eight are inside the castle with individual styling such as four-poster beds and turrets as wardrobes and seven are in external cottage suites or estate houses. There is also a five-bed owner’s cottage in its own private gardens. Built in approximately 1841 as a Victorian gentleman’s country residence, the hotel is set in 12 acres of private grounds between the Lake District and the Yorkshire Dales. It features towers, turrets, mullioned windows and leaded lights, a grand hall with Jacobean oak-panelled walls, a drawing room and dining room with ornate fireplaces and wood-burner stoves, a conservatory bar and a small cinema. Augill Castle has been owned and operated for almost 20 years by former Mayfair restaurateurs Simon and Wendy Bennett. Neil Thomson, associate director of hotels agency at the Manchester office of Colliers International, is undertaking the sale on behalf of the couple.

Swedish bakery Fabrique set to double London estate with West End opening:
Swedish bakery Fabrique is set to double its London estate by opening a second site in the West End. The company, which also has a site in Hoxton, is due to open a 355 sq ft store in the Seven Dials neighbourhood in Earlham Street in the early autumn. The new store will serve a number of different products including a variety of loaves as well as a selection of deli style sandwiches and sweet pastries. Fabrique founder Charlotta Zetterstrom said: “We are thrilled to be opening at Seven Dials and the location is perfect for Fabrique, complementing our store in east London. We were impressed by the long-standing support the management has provided to other similar brands and the huge number of visitors Seven Dials attracts. We are very excited to showcase Fabrique and our products to a new customer base in Central London.” Fabrique, which was founded in 2008 and has 11 bakeries in Stockholm, uses fresh, natural ingredients and traditional methods to produce artisanal sourdough bread.

Reading cafe owners start expanding business portfolio by opening new fish and chip shop: The owners of Cafe Yolk in Reading have starting expanding their business portfolio by opening a fish and chip shop in the town. Finn’s Fish and Chips has launched on the site of a former office furniture business in Hatherley Road. As well as fish and chips, the shop also offers other dishes including sweet potato curry bites, spinach and feta goujons and king prawns in panko breadcrumbs. Manager Jeff Cansdale told GetReading: “We’re going for a bit of a French-Canadian menu so we’ve also got masala fish and deep-fried squid. All our fish cakes are homemade and we’ve got a few of our own dipping sauces like spring onion and sundried tomato and chilli and lime.” Cafe Yolk opened in 2012 in neighbouring Erleigh Road on the site of a fish and chip shop.
 
Work starts on £3m continental-style dining piazza at Chelmsford shopping centre:
Work has started on a £3m continental-style piazza at the High Chelmer’s shopping centre in Chelmsford, Essex. The new-look food hub at the centre’s Exchange Way entrance will house four restaurants with Italian eatery Carluccio’s, Caribbean-themed Turtle Bay and French brasserie Cote rumoured to be among the occupants. High Chelmer general manager Mick McDonagh told the Essex Chronicle: “This will be a fantastic development for the city and a great addition to our late night economy. The idea is that we can create a mid-market restaurant quarter in the middle of the city offering families more choice in a vibrant and upbeat setting. The square will have a European feel to it and will offer outside, as well as indoor dining. These types of establishments are becoming more interested because we are a city, and a growing one at that.” Plans for the piazza were announced in April last year as part of a revamp of the 1970s shopping centre and the project is expected to be completed by Easter 2016.

Technomic and Propel partner for UK and US foodservice trends and direction conference: Insights and research firm Technomic is partnering Propel for a full-day conference looking at UK and US foodservice trends and perspectives. The event is on Friday, 18 September at One Moorgate Place in London and attendees will also get a free copy of Technomic’s Top 500 US Chain Restaurant Report and the UK’s leading 100 foodservice brands worth a combined £800. Technomic’s vice-president Dave Henkes will give an industry update on UK foodservice and compare it with the US as well as providing forecasts and beverage trends in both markets. Fellow vice-president Darren Tristano will examine best practice in menu, concept and service among growth concepts as well as looking at consumer demands. Technomic’s Patrick Noone will provide insights on current UK trending menu flavours and preparations and consumer priorities and attitudes. Paul Damico, group president of Focus Brands – which operates several fast-food concepts in the US including Schlotzsky’s Bakery & Café and Moe’s Southwest Grill – will share best practices around creating a unique positioning, culture and growth strategy. Propel managing director Paul Charity will also lead a discussion of senior executives about current consumer trends, menu and beverage trends. Those taking part are: Jon Yantin, commercial director of the ONE Group, Chris Gerard, founder of Innventure, James Nye, managing director of Anglian Country Inns and Ben Levick, director of operations, TCG Group. Tickets are priced at the two-week early-bird rate of £295 plus VAT for operators and £495 plus VAT for suppliers and are available by emailing adam.dickinson@propelinfo.com

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