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Wed 12th Aug 2015 - Propel Wednesday News Briefing

Story of the Day:

Hotcha withdraws £1m mini-bond on Crowdcube after private equity approaches: Hotcha, the Chinese takeaway chain franchise with ambitions to roll-out nationwide, has withdrawn its £1m mini-bond offer on Crowdcube after receiving approaches from private equity and institutional investors. The offer was launched at the start of July, offering 8% interest over four years, and had raised almost £600,000 by the time it was withdrawn yesterday. Hotcha founder James Liang told Propel: “We have decided to pull (the mini-bond offer) off the site. The response has been really good and we were nearly 60% of our target with 11 days to go. But since launching the bond, we have been approached by a number of institutional lenders and private equity firms with much larger investment, which we have decided to pursue instead. I can’t specify who they are at the moment due to the terms on the Non-Disclosure Agreements but we expect to close a deal within the next few weeks as we are now moving to second stages with some of the potential investors. The reaction since launching the bond has been overwhelming, and we realised that at this stage of our business, choosing the right (investment) partner will be one of the most important decisions we have to make so far. I will have more information once we have decided who we will be working with over the next couple of weeks.” Hotcha currently operates ten stores across the south west of England and aims to open another 22 sites in the next three years, which will see the company fulfill its ambition to become the first national chain of Chinese takeaways. Having achieved circa £4m turnover and Ebitda of circa £265,000 in the financial year ending 31 March 2015, Hotcha estimates turnover will grow to circa £19m by 2019 with Ebitda of £3.7m. In prior years, the company has accumulated losses of circa £2.3m. As of 31 March 2015, the directors had investments of circa £3m in the company, made up of circa £1.1m in equity and circa £1.9m in unsecured loans that bear no interest and have no fixed repayment date. Additionally, the company has unsecured loans from third parties of circa £633,000 which it used to fit out existing sites.

Industry News:

Property experts join panel discussion at Bar and Nightclub Conference: A host of leading property experts will join a panel discussion at the Bar and Nightclub Conference, which is being held on Tuesday, 27 October at Bafta Piccadilly. Fleet Street Communications managing director Mark Stretton talks to Simon Chaplin, director and head of leisure and development at Christie + Co, Trevor Watson, executive director of Davis Coffer Lyons, Graeme Bunn, director of Fleurets and Glendola Leisure managing director Alex Salussolia about current trends and issues in the property market. The conference, the first stand-alone event for this part of the market, examines the key issues affecting the markets with contributions from key figures within the sector. Tickets are free for operators and cost £145 for Association of Licensed Multiple Retailers (ALMR) supplier members and £195 for ALMR non-suppliers. Tickets can be booked by emailing Jo Charity on

CAMRA research finds half pint glass more popular than pint with consumers: New research released today (Wednesday, 12 August) to coincide with Britain’s biggest beer festival, the Great British Beer Festival in London, shows the half pint glass is now the most popular way to drink beer. The survey of 2,000 people, commissioned by the Campaign for Real Ale (CAMRA) and undertaken by independent research company YouGov, showed 34% of drinkers opt for a half pint glass when trying a new beer, whereas a joint 26% opt for a pint glass or third of a pint glass. CAMRA said this shows people are opting to drink less, but be more adventurous in their choices. CAMRA chief executive Tim Page said: “With more than 1,200 breweries in the UK, and more beer styles being brewed than ever before, Britain has seriously got the beer bug. People are becoming more open to trying new beers and moving away from the mentality of drinking pint-after-pint of the same brew. Particularly for stronger, more full flavoured real ales such as barley wines, or strong porters and stouts, a half or third of a pint is a much more sensible option and allows people to try a range of beers without drinking past their limits.” The surprising result the third of a pint was equally as popular as the pint glass has prompted CAMRA to encourage people to give the size a go and try a number of different beers at the Great British Beer Festival taking place at Olympia this week. CAMRA “Real Ale Trails” have been made a key part of the festival and encourage people to try specific beer styles in third of a pint measures – all as part of the “beer explorer” theme of this year’s event. The research also showed people believed the best place to try a new beer for the first time was at a beer festival (41%) or secondly at a pub (37%), whereas trying beer at home was favoured by just 5% of people.

Nightclubs have fallen out of favour with millennials: The shrinkage of the UK’s nightclub stock by almost 50% in ten years has been linked to the changing need of the millennial generation. “Millennials favour experiences over stuff and nightclubs should benefit from that,” Ramzi Yakob, senior strategist of the digital agency TH_NK, told The Independent. “But millennials also realise that their time is the scarcest resource they have, so why would they spend their precious time revisiting the same experience every weekend?” Marketing expert Mark Borkowski said the large nightclub chains were faced with a challenge in creating a unique and photogenic experience. He added: “Social capital is bragging about your experiences and putting them on Instagram or Facebook and the local nightclub is struggling to cut it when there’s so much choice out there.”

Tiny Rebel Brewing wins Champion Beer of Britain gong: Tiny Rebel Brewing of Newport, Gwent, lifted the Champion Beer of Britain (CBOB) trophy yesterday (Tuesday, 11 August). Tiny Rebel’s triumph at the Great British Beer Festival means 15 of the last 16 CBOB winners have been brewed by Society of Independent Brewers (SIBA) members, who have also dominated the list of class winners every year. SIBA managing director Mike Benner said: “We are of course delighted that this year’s Champion Beer of Britain is again a SIBA member and congratulate Tiny Rebel. To progress through CAMRA’s local tasting panels, regional beer judging and then final judging is a tremendous achievement.”

Blackpool moves to ban stag and hen dos: Blackpool is moving to ban stag and hen dos in its bid to become the “British St Tropez”. Officials are keen to “tackle the benefit culture that blights the resort” and are planning on rebranding the town as a place for “high spenders” akin to the south of France celebrity hot-spot. Stag and hen parties will now be blocked from certain parts of the resort and zoning will be introduced to keep rowdy groups separate from more family-friendly areas. The council also wants to ban cheap accommodation because it believes the town attracts too many “low-spending tourists”. The radical changes were set out in the Destination Management Plan for 2015-2017 by the council’s tourism arm VisitBlackpool – unveiled by the town’s tourism and leisure boss Graham Cain.

Screach reports 1,000 pubs signed up to new service: Cloud-based communication and entertainment platform Screach has reported 1,000 pubs have signed up for the new Screach Lite BT Sport package in just five weeks. Screach creates a new TV channel for pubs’ existing screens enabling venues to show entertaining and engaging content on screens to draw customers’ attention where landlords then display their own adverts and promotions to help drive footfall and sales. In June 2015, Screach announced a partnership with BT Sport where customers signing up to BT Sport Total benefit from a free Screach Lite service. Since the service went live on 1 July 2015, pubs have been registering at an ever-increasing rate reaching up to 70 per day. Robert Rawlinson, Screach chief executive, said: “Pubs have bought into the concept of using their existing screens to increase venue profitability, through sharing their venue messages such as food and drink offers or special events. The days of posters are numbered as landlords are now understanding how to better maximise their existing screens as marketing tools with minimal financial outlay.”

Crowdcube reports more than 50% of businesses featured have been successfully funded: Crowdcube, which has raised 52% of all crowd-funded revenue in the UK this year, has reported a dozen companies have raised more than £1m this year with an overall success rate of over 50% for all businesses that passed its due diligence process. The company stated: “The breadth, depth and quality of business being listed has jumped towards more established businesses, often with seasoned executive teams with a proven track record of delivering growth and success. Over 30,000 investments have been processed through Crowdcube with two people investing half a million pounds each and a single person backing Sugru with a £1m investment, which illustrates the depth of our growing investor community that is set to break through 200,000 any day now. With 90 businesses funded so far this year, averaging at £350,000, there have been some notable successes.”

Company News:

Luke Johnson – Patisserie Valerie will continue to make ‘opportunistic’ acquisitions: Sector investor Luke Johnson has reported Patisserie Valerie will continue to make opportunistic acquisitions. He told the Propel Multi Club Conference: “Since the beginning we’ve undertaken a series of what might be called ‘opportunistic’ acquisitions – we’ve bought Druckers, Flour Power City, Philpotts and indeed a batch of sites in railway stations from Paul. That model of making acquisitions where it make sense, we’ll continue with – it’s obviously allowed us to grow a lot faster. Being experienced in the sector means we are a relatively reliable buyer. In theory, we know what we are doing, not scared off by the features that might put off people who haven’t been in the trade before. And, obviously, there are potentially integration benefits, purchasing benefits, savings in central costs and so forth – so acquisitions have been and will continue to be part of our business plan.” A full version of Johnson’s presentation will appear in the next edition of Propel Quarterly magazine

The Restaurant Group plans 15 Coast to Coast openings in 18 months: The Restaurant Group is planning to step up Coast to Coast openings, with 15 planned for the next 18 months. The opening programme will double the size of the brand, which was founded in Brighton Marina. The brand has recently opened in Northampton and Aberdeen. Before 15 December this year, further openings are planned for Chester, The Trafford Centre in Manchester; Stoke on Trent; Nottingham; Fareham, Hampshire; and Basildon, Essex. In June, leisure analyst Douglas Jack, of Numis Securities, stressed Coast to Coast is not cannibalising Frankie & Benny’s sales. Food accounts for 70% of its sales; 25% of drink sales are cocktails, which are growing quickly. Coast to Coast’s menu is being improved through becoming narrower, but with more healthy options, he added.

Harry Ramsden’s lodges plans for site at Marine Point development in New Brighton: Harry Ramsden’s, the fish and chip restaurant company, has lodged plans to open a site at the Marine Point development in New Brighton, Merseyside. The company has applied to Wirral Council to turn an empty unit between Subway and Starbucks at the £60m complex into a takeaway and restaurant, with a new internal mezzanine level. It has also asked for permission for an illuminated sign at the front of the site and a fryer extraction plant on the roof. Harry Ramsden’s, which is named after its founder, started serving fish and chips in Guiseley, West Yorkshire, in 1928. It now has more than 70 takeaways and restaurants in the UK and Ireland with an international franchise set to open in Qatar later this year.

PubLove seeks new finance director as it explores funding options: PubLove, the London operator of pubs and hostels led by Ben Stackhouse, is seeking to hire a new finance director to oversee the next stage of its growth. Stackhouse said: “With better burger brand, Burger Craft kitchens now open in five of our six sites and the sixth due for completion in mid-September, including a 30 cover diner-in-a-pub, we have aggressive expansion plans for the brands. We are exploring a variety of different funding options for growth and the time is right for us to bring in an industry-savvy finance director to get involved and help us deliver.” Anyone interested in the position should email:

Jason Atherton set for Dubai debut: Michelin-starred chef Jason Atherton is set to debut in the Middle East by launching a restaurant in Dubai. Atherton will open Marina Social in the new InterContinental Dubai Marina on Friday, 4 September. The menu entails a “sharing” concept of British-Mediterranean-style dishes while the venue also includes a lounge and bar called The Social Room. Atherton told “Simply put, I love Dubai. I first worked [there] more than ten years ago and the city holds a lot of special memories for me, especially because it’s where I met my wife Irha – so it was always an ambition to return and open up my own restaurant. Dubai has such a vibrant lifestyle scene as well as fantastic food, and I want Marina Social to be a destination for both.” Atherton currently has restaurants in London, Hong Kong, and New York.

Chef-entrepreneur Andy Waters set to open new restaurant at Resorts World Complex in Birmingham: Chef-entrepreneur Andy Waters is set to open a new restaurant at the Resorts World complex at the NEC in Birmingham next month. Waters, a former Michelin-starred chef, will close his Edgbaston restaurant Waters on the Square on Sunday, 30 August ahead of the move. The new Resorts World restaurant is on the second floor of the complex and will have 60 to 100 covers, reports the Birmingham Mail. Waters was a chef at Simpsons restaurant in Kenilworth, Warwickshire, when it won its first Michelin star and later he launched Edmunds – named after his father – in Henley-in-Arden. A second restaurant with the Edmunds name opened in Brindleyplace in Birmingham in 2008 but Waters left in 2012 following a split with business partners Chris and Cos Papachristoforou. He then moved to The Queens in Belbroughton, Worcestershire, with wife Beverley running front of house operations, and he will retain his interest there.

Staycations popularity produces record half-year results at Park Leisure: The popularity of staycations has helped Park Leisure, the owner of 11 UK holiday parks, to report its most successful half-year to date. The company said turnover increased by 56% to £28.4m in the six months to 30 June 2015, compared with a year ago. Operating profit climbed by 70% to £3.4m, while Ebitda jumped by 59% to £5.1m. The half-year performance follows a “bumper” year in 2014 when turnover rose by 27% to £39.4m compared with 2013. Park Leisure expanded its operations with the £15m acquisition of Plas Coch Holiday Homes in Anglesey, its largest acquisition to date, earlier this year. Gary Molloy, chief executive at Park Leisure, said: “The surge in popularity of caravanning and holidaying in the UK, as well as our recent acquisition and mass investment across the 11 sites, has meant we are able to boast our most successful year and a half to date.”

Novus Leisure launches first graduate scheme:
London bar and restaurant operator Novus Leisure has launched its first graduate placement scheme with the announcement of four new appointments into one graduate and three placement roles. Novus’ vision for the scheme is to help young adults learn and develop within the UK hospitality sector. Novus received over 100 applications for the four roles available. New graduate and placement positions include three within event sales (placement) and an account executive position in Late Night London’s corporate team (graduate). The recruitment process for these new roles included assessment days facilitated by senior members of the Late Night London team as well as assessments of individual presentations, group exercises and one-to-one interviews. The successful applicants for the six-month event sales positions are Ivo Gavin, an economics and business student at Oxford Brookes, Natalie Mitchell, who completed a diploma in events planning at the Blackford Centre, London, and Chloe Abou Ghosn, a business management student at the University of Birmingham. Sophie Elkington fills the permanent position of account executive in the corporate team. Georgina Fleming, HR manager of Novus Leisure, said: “We are proud to be supporting graduates and students keen to enter the hospitality industry at Novus. The vast amount of applicants for the four roles available shows the demand for entry-level graduate jobs in the hospitality sector. This gives us the opportunity to show students and graduates seeking a career in the hospitality industry Novus’ offering and our commitment to bringing them into the industry.”

New brewery Electric Bear Brewing to launch first beer this month:
Bath-based Electric Bear Brewing, founded by entrepreneur Chris Lewis, will release its first beer later this month. The brewery, based in the former Maltings on Brassmill Lane, has been supported by the West of England Growth Fund, which awarded the business £60,000. Lewis said: “I’m a passionate beer fan and have been a keen home brewer for years. It might sound like a cliché but when I sold my business in 2012 I thought this was the perfect opportunity for me to pursue a career I’d always dreamed about. The craft beer scene is exploding across the UK with lots of people doing some really interesting things however I believe there is still plenty of room to grow and innovate. And that’s what we want Electric Bear to do. Obviously it’s all about brewing great beer but we hope the taproom will serve to bring local beer lovers together. On a recent trip to the US I was really impressed with how the local brewery was a hub for the community and this is something we’re passionate about here in Bath.”

Burning Night Group reveals Cardiff site cost £2.2m: Burning Night Group has reported its fourth Bierkeller site, opened in Stadium Plaza at Cardiff’s Millennium Stadium at the weekend, is its biggest investment to date, costing £2.2m. The 24,000 sq ft complex has three bars with a licensed capacity of 1,000 people. It has also created 100 jobs. The venue features 160 bottled beers and 88 draft lines that include products from local Welsh micro-breweries such as Tiny Rebel and Crafty Devil. Peter Robinson, operations director at the Bierkeller Entertainment Complex, said: “We’ve opened in other locations across the UK, but none quite as extensive as this. We first started thinking about launching in Cardiff two years ago. The site is projected to bring in revenues of between £4m and £5m per year and footfall is expected to be high, with numbers in the Liverpool Bierkeller averaging between 10,000 and 20,000 a week.”

Simon French – passenger statistics at Heathrow and Gatwick are a boost for The Restaurant Group: Cenkos Securities leisure analyst has argued record passengers numbers using Heathrow and Gatwick are a boost for The Restaurant Group. He said: “The UK’s two biggest airports (have) released passenger numbers with Heathrow reporting a 4.7% increase in annual passenger numbers to 7.3 million and Gatwick reporting a 6.4% increase to 4.3 million. Both of these bode well for current trading at The Restaurant Group – the group has ten Heathrow sites and ten at Gatwick – which will release half one results at the end of the month and we forecast £36.0m profit before tax.”

PizzaExpress opens first site in Abu Dhabi: Jazz@PizzaExpress has opened in The Mall at World Trade Centre, Abu Dhabi. A sister venue to the Jazz@PizzaExpress Dubai, the Abu Dhabi venue is the first venture for the brand into the United Arab Emirates (UAE) capital. PizzaExpress general manager Jon Green said: “We are delighted to be opening our first restaurant in Abu Dhabi at The Mall at World Trade Centre. Jazz@PizzaExpress has been a huge success in Dubai and we really feel we can add something exciting and unique to the Abu Dhabi dining and entertainment scene. Given that PizzaExpress has just turned 50 years old, being able to open our doors to the people of Abu Dhabi is a wonderful birthday present to myself and everyone within our company.” Recently the brand acquired its franchise operation in the UAE as part of its expansion programme.

Zazu’s Kitchen to open sixth site, first with Star Pubs & Bars: Bristol-based pub and restaurant operator Zazu’s Kitchen is to open its sixth site – and first with Star Pubs & Bars – The Knowle Hotel in the city. The company, founded by James Savage and Toby Bywater, is undertaking a £300,000 joint refurbishment with Star Pubs & Bars of the building, which will reopen in September, creating 15 jobs. The new-look pub will feature a partially open L-shaped room with a new bar, a centrally located large kitchen and refurbished garden with a terraced area. It will also have the Smart Dispense system and stock a range of premium ales, lagers and ciders. Savage said: “Everything we do is community focused. We want The Knowle Hotel to be a great neighbourhood pub, the type of place you want around the corner from where you live. We could see the Knowle Hotel’s potential immediately. It is in a good location and with Star Pubs & Bars’ investment, together we’re able to give it the new lease of life it needed.” Star Pubs & Bars trading director Chris Jowsey added: “It needed licensees with vision and passion to take it forward and Zazu has both in spades.” Zazu’s Kitchen operates two restaurants in Gloucester Road and North Street and two pubs – The Greenbank in Easton and The Grace in Gloucester Road. Earlier this month it acquired the leasehold of The Bear Hotel in Bath – its first site outside Bristol.

PizzaExpress, Urban Leisure Group and Scoffs line up for Paddington site: PizzaExpress, Urban Leisure Group and Scoffs are to take over 10,000 sq ft of space at the new Merchant Square development in London’s Paddington. PizzaExpress has signed up to a 3,600 sq ft double-height space on the ground floor of 3 Merchant Square, with plans to open in August. Urban Leisure Group has taken a 5,000 sq ft unit, set to open a boutique bar and restaurant next to the Grand Union Canal in the autumn, while British tapas chain Scoffs has taken a 2,100 sq ft space at 4 Merchant Square. The overall development will comprise six mixed-used buildings when complete, including the 42-storey skyscraper 1 Merchant Square, which will include a boutique hotel, apartments, 600 residential units and 500,000 sq ft of office space.

Businessman ordered to stop using former Greene King pub as a home: A businessman has been ordered to stop using a former Greene King village pub as his home. Satwinder Sandhu lost his fight for retrospective planning permission to live at the former White Lion in Crays Pond, Oxfordshire, following an appeal. He bought the pub from Greene King after it closed in 2013 and began converting the premises into a family home shortly afterwards. South Oxfordshire District Council told him to apply for planning permission, which it then refused to grant. It then issued an enforcement notice, giving Sandhu 12 months to move out, but he appealed. Now planning inspector Jeremy Sargent has rejected his appeal following a hearing in Crowmarsh Gifford earlier this year. He said the loss of the pub would “reduce the opportunity for social cohesion” in Crays Pond by removing a meeting place. He said it was an “essential community facility” and that there were no suitable alternatives in the village.

Nando’s to join Frankie & Benny’s in Yate: Yate Shopping Centre’s owner Crestbridge Corporate Trustees has applied for planning permission for a Nando’s to open in one of six new restaurants under construction at Yate Riverside, the name of the £25m complex on the former overflow car park in Link Road. Plans have been submitted to South Gloucestershire Council for unit two of the development. A design and access statement said: “The proposals involve a shop front and entrance to the ground floor of the restaurant Unit R2, which is in the ‘parade’ between the retail units and cinema. The Nando’s restaurant occupies the second of the restaurant units on ground floor level positioned close to the cinema. The elevation of the restaurant is west facing along with the other restaurant and retail units.” Frankie & Benny’s has already been confirmed as one of the restaurants to open at Yate Riverside, adjacent to a Cineworld six-screen cinema.

Franco Manca set to open restaurant in Wimbledon: Sourdough pizza company Franco Manca is set to open a new restaurant in Wimbledon. The company is due to open a venue at the former SAMA Asian Kitchen site in the Broadway opposite The Piazza in November. David Sykes, of Franco Manca, told the Wimbledon Guardian: “We love Wimbledon Broadway, with its diverse and vibrant community; who wouldn’t want to be part of that? If all goes well, we should open our new pizzeria around the middle of November. We can’t wait.” Franco Manca, which started in Brixton market in 2008, has 15 branches in London, including Southfields and South Kensington.

Bedlam Brewery looks to triple production: West Sussex-based Bedlam Brewery, based at Albourne Farm Estate at the foot of the South Downs, is looking to triple production. It was originally founded in 2012 by Nick Cooper and James O’Connor, who are still shareholders, and launched commercially in February of this year at the Craft Beer Rising convention in London. Under the direction of Dominic Worrall, owner of The Bull pub in Ditchling, the brewery is looking to expand from a capacity of 9,000 litres a week to up to 30,000 litres a week. The expansion will be paid for by a £250,000 cash injection from investors, while an additional £250,000 is also being sought via crowdfunding. Worrall said: “We have a beautiful location next to two vineyards and we really embrace our rural environment. We generate our own energy via solar power, grow our own hops on-site and distribute all our spent grain for free to local farmers as cattle feed.”

Research shows 87% of diners would not return after slow service: New research by guest experience management experts HospitalityGEM has found 87% of diners would not return to a pub or restaurant following an experience of slow service. Furthermore, the negative impact of a single incident of slow service can be even greater than anticipated, with 95% of diners stating they would feel obliged to mention this to friends. However, only 48% of consumers said they would complain while at a venue, meaning operators may not be aware of any issues with service unless they have an evaluation system in place. It’s clear that speed of service is essential at every stage of the customer journey with 57% of diners saying they would want to wait less than five minutes to be seated. While two thirds of consumers want their order taken within five-ten minutes. When it comes to their experience as a whole, 72% of diners expect to only take an hour over lunch in a pub or restaurant during the week. Diners are prepared to spend more time in a pub or restaurant over a meal at the weekend than they do during the week, with 58% expecting to spend one-and-a-half hours over lunch at the weekend, and 55% expecting to spend over two hours having dinner, compared to 62% who expect dinner in the week to last just one-and-a-half hours. Steven Pike, managing director of HospitalityGEM, said: “Our research clearly demonstrates the need for operational processes and training to support a fast, effective service. However, it’s also about reading the guest’s needs and recognising the appropriate pace. The silent impact on your brand when the pace is wrong (and too slow is a more common complaint than too fast) can be significant. With less than half of customers saying that they would complain while on-site, it can be difficult for operators to even be aware of problems before they leak into the guest’s recommendations. This demonstrates the need for a comprehensive evaluation system that can compare the experience against the brand standards and highlight areas where improvement is needed.”

Technomic and Propel partner for UK and US foodservice trends and direction conference:
Insights and research firm Technomic is partnering Propel for a full-day conference looking at UK and US foodservice trends and perspectives. The event is on Friday, 18 September at One Moorgate Place in London and attendees will also get a free copy of Technomic’s Top 500 US Chain Restaurant Report and the UK’s leading 100 foodservice brands worth a combined £800. Technomic’s vice-president Dave Henkes will give an industry update on UK foodservice and compare it with the US as well as providing forecasts and beverage trends in both markets. Fellow vice-president Darren Tristano will examine best practice in menu, concept and service among growth concepts as well as looking at consumer demands. Technomic’s Patrick Noone will provide insights on current UK trending menu flavours and preparations and consumer priorities and attitudes. Paul Damico, group president of Focus Brands – which operates several fast-food concepts in the US including Schlotzsky’s Bakery & Café and Moe’s Southwest Grill – will share best practices around creating a unique positioning, culture and growth strategy. Propel managing director Paul Charity will also lead a discussion of senior executives about current consumer trends, menu and beverage trends. Those taking part are: Jon Yantin, commercial director of the ONE Group, Chris Gerard, founder of Innventure, James Nye, managing director of Anglian Country Inns and Ben Levick, director of operations, TCG Group. Tickets are priced at £295 plus VAT for operators and £495 plus VAT for suppliers and are available by emailing

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