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Morning Briefing for pub, restaurant and food wervice operators

Mon 1st Feb 2016 - Levi Roots claims ‘complete digital footprint’ at new restaurant opening
Levi Roots claims ‘complete digital footprint’ at new restaurant opening: Levi Roots’ new Caribbean Smokehouse in Westfield Stratford City, has opened with what is claims to be the first UK restaurant to offer a “complete digital footprint” of the entire customer journey, through a full capacity management experience. Working in partnership with Call Systems Technology and Flypay, Levi Roots reports he was in search of “innovative technology solutions”. A spokesman said: “As a non-reservation restaurant, customers are first encouraged to join the virtual ‘Rasspass’ by downloading the Caribbean Smokehouse app. The ‘Pocket Rastaraunt’ powered by Flypay, has integrated Flypay’s ‘Pay at Table’ solution with the new DineTime queue management technology, in a world first integration of waitlist technology with a pay at table solution. The customer is then notified as to how long the wait will be, and when their table is ready. Once seated, the customer’s bill is automatically started in the Caribbean Smokehouse app. The unique footprint of the customer journey continues with the seamless integration of DineTime Host with QSR Automations ConnectSmart Kitchen back-of-house technology. The technology works to deliver consistently good quality food at record breaking speeds – from order to table within six-eight minutes. In addition to turning orders quickly at Caribbean Smokehouse, the intelligent integration ensures the operator can stay ahead of each and every part of the customer journey, from how long it takes for each table’s food order to go to the kitchen, to how long it takes for a table’s meals to be prepared, to finally how long it takes for the food to be delivered to the table. Customers of Caribbean Smokehouse can check, split their bill, add tips, and pay their bill using Flypay from their smartphone, without needing to find a waiter – all in under a minute; where traditionally, waiting to flag down a waiter and settle the bill could take anywhere between ten-12 minutes.” Levi Roots, co-founder of Levi Roots Caribbean Smokehouse, said: “My dream has always been to open my own restaurant serving authentic Caribbean food which would make my grandmother proud, and to say it is finally a reality is just incredible. Alongside great food and great music, Steve Phillips our head of operations, had the vision to recognise that technology could play a key role in enhancing the Caribbean Smokehouse experience. It is due to his knowledge and expertise that we’ve been able to explore and showcase our innovative spirit by building it into the bones of the business.”

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