Propel Morning Briefing Mast Head Propel Hospitaliity website Paul's Twitter Link Subscribe Unsubscribe Web Version Forward Email Star Pubs and Bars Banner Morning Briefing Strap Line
Thu 14th Jun 2018 - Flexible opening hours could give sector £6.75bn a year boost
Flexible opening hours could give sector £6.75bn a year boost: The hospitality sector could make a further £6.75bn a year by adapting opening hours to fit in with changing work patterns, according to new research. Barclays’ Open All Hours report revealed more than one-fifth (22%) of British workers want food, drink, hotel and gym businesses to change their opening hours. By responding to this demand, restaurants (£2.2bn per annum), takeaways (£2.1bn), and pubs, bars and clubs (£1.2bn) could benefit the most. Demand is being fuelled by almost six in ten (57%) British workers, who now work extended hours – part-time, flexibly or on shifts. Almost one-fifth (19%) of British workers expect 24-hour services across the hospitality and leisure sector. A quarter of workers would now like to go to a museum in the evening (between 6pm and 11pm), more than one in ten (13%) would choose to go to the cinema in the small hours (11pm to 5am), and almost one in five (19%) would choose to get a takeaway after closing time (11pm to 5am). The desire to order a takeaway at unusual hours is even higher among Generation Z (18 to 24-year-old) workers, with (37%) keen for delivery between 11pm and 5am. On average, Generation Z is the age group most frustrated that it cannot access hospitality services when it wants. One-third (33%) said they expect 24-hour services compared with one quarter of millennials (25 to 34-year-olds) and 19% of 35 to 44-year-olds. More than one-third (34%) of Generation Z explained the reason behind their demand for “out of hours” services were long working hours, compared with 30% of millennials and 20% of 45 to 54-year-olds. More than one-quarter (28%) said having the option of an easy-to-use booking platform would lead them to use hospitality services more often. Receiving smartphone notifications based on location also made 14% of customers more likely to choose a service. Mike Saul, head of hospitality and leisure at Barclays, said: “Adapting to changing consumer demand presents a substantial opportunity for businesses. Our research has shown leisure operators could access a staggering £6.75bn per annum by accommodating their customers’ evolving needs, which have been brought on by changing working patterns. While that may be a challenge for some providers, understanding the value of the opportunity makes the prize more tangible.”


Return to Archive Click Here to Return to the Archive Listing
 
Punch Taverns Link
Return to Archive Click Here to Return to the Archive Listing
Propel Premium
 
Propel Quarterly Spring 2018view online
 
BT Banner
 
NT Assure Banner
 
Marstons Banner
 
Ei Group Banner
 
Glycol Cooling Systems Banner
 
Casual Dining Show Banner
 
Wi5 Banner
 
Trail Banner
 
Lamb Weston Banner
 
Brothers Banner
 
Pago Banner
 
Venners Banner
 
HGEM Banner
 
Zonal Banner
 
Startle Banner
 
COREcruitment Banner
 
Freeths Banner
 
Venners Banner
 
Zonal Banner
 
Lincoln & York Banner
 
Punch Taverns Link Punch Taverns Link
BT Banner
ALMR Web Link Web Version Unsubscribe Subscribe Propel Info website