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Fri 30th Aug 2019 - Costa Coffee launches ‘commuter focused’ store concept
Costa Coffee launches ‘commuter focused’ store concept: Costa Coffee, owned by Coca-Cola, has launched a new “commuter focused” store concept, in London. The debut site has opened at Lewisham station – one of eight new mini-format stores that will be opening in some of the capital’s busiest railway stations over the next six months. The Lewisham store has opened in the space originally used as the station manager’s office. Designed with the daily commuter in mind, the new stores will be focused on “delivering a quick and efficient service, while not compromising on quality”. Both the layout and ordering system has been designed to have customers in and out of the store in just a few minutes. All the stores are takeaway only and operate contactless payment options – with some of the stores offering self-service ordering screens for those not wishing to queue to order. Customers can also cut down their queuing time by using Costa Coffee’s mobile ordering service, which is available through the free Costa Coffee club app. Connie Emerson, head of global store propositions and design at Costa Coffee, said: “As the nation’s favourite coffee shop, we’re committed to putting customer experience at the heart of everything we do. We understand in today’s busy, fast-paced world, our customers want to ensure they can get their Costa Coffee fix, even if they are hurrying to work, so naturally, the next evolution of a store concept had to centre on meeting the needs of busy, on-the-go commuters. Our new mini-stores have been designed to offer customers a beautiful barista handcrafted Costa Coffee quickly and conveniently, taking any stress out of grabbing that much needed Costa on the way to work.”


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