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Morning Briefing for pub, restaurant and food wervice operators

Thu 30th Oct 2025 - Update: Starbucks and Chipotle
Starbucks arrests sales decline as turnaround builds steam with UK returning to growth: Starbucks’ like-for-like sales are rising again, ending an 18-month decline, with the UK among the markets returning to growth. The company reported a 1% increase in global comparable sales in the fourth quarter ending 30 September 2025, driven by a 3% increase in its international business fuelled by a 6% jump in visits. Chief executive Brian Niccol said: “Our international segment continued to demonstrate the resilience of our brand, led by strength across our top markets including Japan, which bounced back into positive comparative territory in the quarter, as well as China, the UK, and Mexico.” In China, the company’s second-largest market, like-for-like sales rose 2%, boosted by a 9% climb in visits. Under pressure in the country from home-grown rivals with cheaper drinks, Starbucks has lowered prices on many of its iced drinks to bring back customers. Like-for-like sales in North America were unchanged from a year ago, an improvement from previous quarters. The company said US like-for-like sales turned positive in September, and the company has held on to that momentum through October. Niccol launched his plan to turn around flagging sales after he joined Starbucks in September 2024, an effort that includes remodelling cafés and simplifying its menu offerings. Starbucks is also spending more on barista hours in an effort to speed up and improve service. “Our plan is working and our turnaround is taking hold,” Niccol said. Shares rose 2% in after-hours trading. The company also revealed it shut 627 stores before the close of the financial year in September. More than 90% of the closures were in North America, while, as reported earlier this week, ten UK company-owned sites have since shut. Starbucks also said 900 office workers had been made redundant in a restructuring that will cost $1bn. Revenue in the quarter rose 5% to $9.6bn. However, net profit dropped 85% year on year to $133m, reflecting the restructuring charges and spending to increase hours for baristas, among other costs. Starbucks, which operates almost 41,000 stores globally, suspended its annual forecast a year ago, and it is not expecting to release a near or long-term outlook until an investor day slated for late January.

Premium Club subscribers to receive updated Multi-Site Database and videos from Culture, Talent & Training Conference tomorrow: Premium Club subscribers are to receive the updated Multi-Site Database tomorrow (Friday, 31 October), at 12pm. The next Propel Multi-Site Database provides details of 3,474 multi-site operators and is searchable in seven main segments. The database features 1,001 (29%) operators from the casual dining sector, 798 (23%) pub and bar operators, 602 (17%) cafe bakery operators, 487 (14%) quick service restaurant operators, 283 (8%) hotel operators, 229 (7%) experiential leisure operators and 54 (2%) fine dining operators. The database is updated each month, and this edition includes 20 new companies. The database includes new companies in the casual dining sector include premium Indian vegetarian restaurant business Saravanaa Bhavan, West Country all-day Indian street food restaurant Bandook, and chef Josh Eggleton’s “modern, veg-led, sharing plates” concept Root. Premium Club subscribers will also receive all the videos from the Culture, Talent & Training Conference tomorrow, at 9am. They include Abi Dunn, founder of Sixty Eight People, talking to Brother Marcus co-founder Alex Large and its head of people, JB Hall, about the role of a founder in creating culture, the crucial relationship between a founder and the people function, and how they see the culture developing as the group grows. Premium Club subscribers also receive access to five additional databases: the New Openings Database, the Turnover & Profits Blue Book, the UK Food and Beverage Franchisor Database, the UK Food and Beverage Franchisee Database and the Who's Who of UK Hospitality. All Premium Club subscribers will be offered a 20% discount on tickets to Propel paid-for events and discounts on specialist sector reports. Operators that are Premium Club subscribers are also able to send up to four members of staff to each of our four Multi-Club Conferences for free. Premium Club subscribers receive their daily Propel Info newsletter 11 hours earlier than standard subscribers, at 7pm the evening before. They also receive videos of presentations at eight Propel conference events two weeks after they are held. This represents around 100 videos of industry insight over the course of the year. Premium Club subscribers also receive exclusive opinion columns every Friday at 5pm, which include the thoughts of Propel group editor Mark Wingett and a host of industry leaders from across the sector. A Premium Club subscription costs an annual sum of £495 plus VAT for operators and £595 plus VAT for suppliers. Companies can now have an unlimited number of people receive access to Premium Club for a year for £995 plus VAT – whether they are an operator or supplier. Email kai.kirkman@propelinfo.com today to sign up.

Chipotle continuing to grow sales and restaurant margins in Europe but cuts forecasts again as consumers pull back on dining out: Chipotle Mexican Grill chief executive Scott Boatwright has said the business is continuing to grow sales and restaurant margins in Europe but the company has cut its sales forecast for the third straight quarter as consumers pull back on dining out. The company said in its third quarter results for the three months ended 30 September 2025 it now expects full-year like-for-like sales to fall by a low-single digit percentage in 2025. In February, the group was forecasting like-for-like sales would grow by a low to mid-single digit percentage. Shares of the company plunged 13% in extended trading. Boatwright said the company is seeing “consistent macroeconomic pressures”. Visits fell by 0.8%, the third straight quarter of decline. But Boatwright had some positivity about its European performance. “In Europe, we have made great strides in culinary and operational execution, and we continue to grow comparatives, restaurant margins, and cash-on-cash returns,” he said. “Next year, we will begin to expand new restaurant openings in the region, and we continue to believe Europe is a big opportunity for Chipotle.” The brand is seeing consumers across all income cohorts visit less frequently. Consumers who make less than $100,000, who account for roughly 40% of the company’s customer base, have further pulled back their spending, Boatwright said. He added the group is dining out less often due to concerns about the economy and inflation. Customers between the ages of 25 and 35 years old are particularly challenged, he said on the company’s third quarter earnings call. “We tend to skew younger and slightly over-indexed to this group relative to the broader restaurant industry,” Boatwright said. He cited headwinds like unemployment, increased student loan repayments and slower real wage growth accounting for inflation, which are hurting that particular group of consumers. “We’re not losing that customer – they’re just coming less often,” Boatwright said. Chipotle reported third quarter net income of $382.1m, down from $387.4m a year earlier. Net sales rose 7.5% to $3bn, fuelled by new restaurants. The company opened 84 company-operated locations and two licensed international stores. Chipotle’s like-for-like sales increased 0.3% in a reversal from last quarter’s decline. But the growth in sales at restaurants open at least a year came from a 1.1% bump in average transaction value, as traffic dipped. “While we did see encouraging results as we accelerated our marketing spend and rolled out carne asada and red chimichurri, our underlying trends remain challenged throughout the quarter and into October,” chief financial officer Adam Rymer said. Boatwright said Chipotle would not turn to discounting to bring back customers. To revive visits, Boatwright said the group is focusing on its in-restaurant execution, marketing, digital experience and menu innovation. Looking to 2026, Chipotle anticipates that it will open 350 to 370 new locations. That target includes ten to 15 international restaurants operated by partners, and “one or two” company-owned locations in Europe.

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