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Fri 24th Sep 2021 - All tips to go to staff as government plans overhaul of tipping practices, Popeyes UK reveals debut site
All tips to go to staff as government plans overhaul of tipping practices: All tips will go to staff under new plans to overhaul tipping practices set out by the government today (Friday, 24 September). Most hospitality workers – many of whom are earning the National Minimum Wage or National Living Wage – rely on tipping to top up their income. But research shows many businesses that add a discretionary service charge on to customer’s bills are keeping part or all of these service charges, instead of passing them on to staff. The government will make it illegal for employers to withhold tips from workers – which Downing Street said is set to help about two million people working in one of the 190,000 businesses across the hospitality, leisure and services sectors, where tipping is common place and can make up a large part of their income. The government said this will ensure customers know tips are going in full to workers and not businesses, ensuring workers receive a fair day’s pay for a fair day’s work. Labour markets minister Paul Scully said: “Unfortunately, some companies choose to withhold cash from hardworking staff who have been tipped by customers as a reward for good service. Our plans will make this illegal and ensure tips will go to those who worked for it. This will provide a boost to workers in pubs, cafes and restaurants across the country, while reassuring customers their money is going to those who deserve it.” The government said 80% of all UK tipping now happens by card, rather than cash going straight into the pockets of staff. Businesses who receive tips by card currently have the choice of whether to keep it or pass it on to workers. But he legislation will include a requirement for all employers to pass on tips to workers without any deductions; a statutory code of practice that will set out how tips should be distributed to ensure fairness and transparency; and new rights for workers to make a request for information relating to an employer’s tipping record, enabling them to bring forward a credible claim to an employment tribunal. Under the changes, if an employer breaks the rules they can be taken to an employment tribunal, where employees can be forced to compensate workers, often in addition to fines. UKHospitality chief executive Kate Nicholls said: “UKHospitality supports the right of employees to receive the deserved tips that they work incredibly hard for. The hospitality sector as it begins to rebuild after 18 months of restrictions and enforced enclosure is already creating new jobs and driving the jobs recovery. Ensuring employees receive the tips they earn will further strengthen the sector’s ability to create jobs and support the wider economic recovery. For hospitality businesses, though, customers tipping with a card incurs bank charges for the business, and many also employ external partners to ensure tips are fairly distributed among staff. With restaurants, pubs and other venues struggling to get back on their feet, facing mounting costs and accrued debts, we urge the government to continue to work closely with the sector as it introduces this legislation to ensure this works for businesses and employees.” Downing Street said tipping legislation will form part of a package of measures that will provide further protections around workers’ rights. The government recently announced a range of initiatives to support the hospitality sector through its first Hospitality Strategy. This set out ways to help the sector improve its resilience, including by making hospitality a career option of choice, boosting creativity, and developing a greener sector.

Popeyes UK secures debut site at Westfield Stratford: Popeyes Louisiana Kitchen, the US fried chicken quick-service restaurant brand, will make its debut in the UK, at Westfield Stratford, Propel has learned. The business, which is led in the UK by Tom Crowley, has secured the former KFC site in the food court for an opening in November. Crowley said: “It’s fantastic to be opening our first UK location, following the months of anticipation and buzz the news of our arrival generated. Our vision for our UK launch is ambitious and bold, and we felt a shared sense of purpose with Westfield Stratford City when we were on the hunt for our first restaurant. We are confident it is the perfect partner to help us kick-start our entry into the UK market. All our locations will be carefully chosen, in communities that echo the Louisianan spirit synonymous with Popeyes. We’re looking forward to unveiling our next sites in due course, and revealing more about our expansion into new locations in 2022 and beyond. The pandemic has accelerated changing consumer habits, and this has closely informed our UK real estate strategy. Experiential retail and customer convenience will be key to the recovery of bricks and mortar post-covid, which is why we’re making in-store experiences and drive-throughs a central part of our UK rollout. This will be further enhanced by our digital-first offering. Westfield Stratford City is a prominent site with an unrivalled profile, and so provides us with a brilliant platform to begin this journey.” Propel also understands the brand, which currently operates circa 3,400 restaurants over 25 countries, has applied to open a site in Croydon’s George Street. The company announced plans in April to enter the UK this year, with the goal of opening 350 new restaurants in Britain over the next ten years. The brand, which was founded in Louisiana in 1972, is entering the UK market as part of an agreement between PLK Europe, a subsidiary of Restaurant Brands International (RBI), which also owns Tim Hortons and Burger King; Austrian-based, family-owned international conglomerate Ring International Holdings; and hospitality industry veteran Elias Diaz Sese. Over the last few months it had been building its UK management team, appointing Tom Byng, formerly of Fulham Shore, as its chief development officer; David Carey, ex-The Restaurant Group, as chief technology officer; Neil Williamson, formerly of Krispy Kreme UK and McDonald’s, as chief operating officer; Vicky Barber, formerly of Franco Manca and PizzaExpress, as its chief marketing officer; and Lucy Craig, formerly of Grind & Co and Bill’s Restaurants, as its head of people. Davis Coffer Lyons handles food and beverage leasing for Westfield Stratford. 

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